Terms of Service

These Terms of Service (“Terms”) govern access to and use of Parlabase (the “Service”). Parlabase is a trading name of WEYD Industries Limited (“WEYD”, “we”, “us”, or “our”), a company registered in England and Wales with company number 17004092. Registered office: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE.

Parlabase turns a host’s live speech into text and translations that guests read on their own devices during a session.

These Terms apply when you create a host account, start a trial, or use the Service as a host; creating an account confirms that you accept them. Browsing this website does not bind you.

Our Data Processing Terms form part of these Terms; our Privacy Policy sits alongside them.

If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” and “your” mean that organisation.

1. Who these Terms apply to

Where a provision applies only to consumers or only to business users, we say so.

You are a consumer if you are an individual using the Service wholly or mainly outside your trade, business, craft, or profession — the Consumer Rights Act 2015 test, which turns on how you actually use it. Everyone else, organisations included, is a business user. At checkout we ask which you are and treat you according to your answer; if that answer was wrong, tell us and we apply the rights that fit.

Hosts hold a host account and run sessions, capturing speech and providing live translated text to an audience.

Guests join a session to read that live translated text, typically without creating an account.

2. Accounts and eligibility

You must provide accurate, complete registration information, keep your credentials secure, and notify us promptly at hello@parlabase.com if you suspect unauthorised use. You are responsible for activity under your account, except unauthorised use that you could not reasonably have prevented while keeping your credentials secure, and except where the activity was caused by our breach of these Terms. Your responsibility for unauthorised use ends once you have told us about it.

A host account must be held by someone aged 18 or over, or by an organisation. Under-18s may speak in and join a session run under such an account, but may not hold one.

3. Pay as you go

Creating a host account starts Pay as you go, our free plan, unless we agree a trial or another plan with an organisation. Its welcome minutes and limits are those shown on Pricing when you start it, or any different figures we agree with an organisation.

Starting it needs no payment card, creates no paid contract, and does not turn into a paid plan by itself. We may limit welcome minutes, or a trial, to one per person, organisation, payment method, device, or network where reasonably necessary to prevent abuse.

4. Subscriptions, billing, and cancellation

4.1 Plans and fees

Paid access is a subscription to one of the plans published onPricing, billed on the cycle shown when you subscribe.

Prices on this site are in pounds sterling (GBP) unless we agree otherwise in writing. A published GBP price is the total you pay — we are not registered for VAT, so no VAT is charged, and no other tax is added to it.

Prices may change for future billing periods. We will email you at least 30 days before a new price applies to a renewal, telling you the new price and the date it takes effect. If you do not agree, you may cancel before it applies so that you are not charged it.

4.2 Payment

We accept credit and debit cards, and sell paid plans and minute packs only to customers with a UK billing address; if we cannot accept yours, the purchase does not go ahead. You authorise us to charge your selected payment method for the fees due, and you must keep your payment details valid and up to date.

If a payment for your plan fails, we retry it and we email your billing contacts — the people you nominate in your account. Your plan stays in service while the retries run, but your next included minutes are not renewed until the bill is paid. If every retry fails, the subscription is cancelled: paid access ends, a session that is running ends with it, and any extra minutes you hold are kept as described in Extra minutes.

4.3 Auto-renewal

Subscriptions renew automatically at the price we confirmed with you until you cancel, and you authorise the recurring charge.

We email your billing contacts a confirmation of each charge, with the invoice.

4.4 Cancellation

You may cancel a paid plan at any time, using any cancellation control we provide or by emailing hello@parlabase.com.

Cancellation stops auto-renewal: you will not be charged for the next period, and you keep access to paid features until the end of the period you have already paid for, unless we end access earlier for breach of these Terms or as required by law. If you are a consumer, within 14 days of subscribing you may choose instead to withdraw under Consumer rights, so that access ends when you cancel and you may be owed a refund of part of what you paid, or to stop auto-renewal and keep access to the end of the period you have paid for.

Fees already paid are not refunded and unused time or included minutes are not prorated after you cancel, except where these Terms or the law give you a refund, or we agree one in writing.

4.5 Changing plan

An upgrade takes effect when you confirm it, at the new price and the new limits: a new billing period starts that day, we credit the unused part of the period you had already paid for, and the new plan’s price is charged for that new period. A downgrade takes effect from your next renewal, and we do not refund or prorate the higher plan’s unused part except where the law requires. Changing plan does not start a new cooling-off period.

4.6 Session minutes

Session minutes are wall-clock time a session is live (started and not paused). Languages do not multiply the meter: an hour live is 60 session minutes however many languages the session serves. When a session ends we round its total live time up to the next multiple of 10 seconds; nothing else is rounded.

Pausing stops the meter while the session stays open, whether you pause the session or it pauses itself because no guests are connected. A plan’s maximum session length works differently: it runs from the moment a session goes live, does not stop while a session is paused, and may end a single live run at its cap.

Your plan’s included minutes renew at the start of each billing period once that period’s payment succeeds, and a billing period runs from the day you subscribe. Once your available minutes are exhausted you cannot start a new session until you buy more or the next allowance begins, and we may stop or limit a session already running.

A live session left with no guests connected may pause itself and, where you choose that, may end itself after it has paused. A session paused that way uses no session minutes, but its maximum session length keeps running.

4.7 Extra minutes

You may buy additional session minutes as a one-off purchase, rather than changing plan, in the pack sizes and at the prices we publish on Pricing and show you before you buy. Extra minutes are added to a separate balance once your payment succeeds. Included minutes are used before extra ones, and where you hold more than one pack, the oldest pack is drawn from first.

A pack does not expire unless we told you it would when you bought it. Extra minutes have no cash value and cannot be transferred between accounts. Welcome minutes, and any other minutes we give you free, have no cash value, are not refunded, and are used before any extra minutes you bought. They are not cashed out when the subscription ends, except where these Terms or the law give you a refund. If your subscription ends — including cancellation for non-payment — the balance is kept on your account and can be used again on Pay as you go or when you subscribe again. Closing your account is the exception to that: Closing your account explains when the balance is forfeited instead.

If you are a consumer, each pack has its own 14-day cooling-off right (Consumer rights), which ending your plan does not shorten. Cancelling a pack removes its unused minutes from your balance.

4.8 Automatic top-up

Automatic top-up is off unless you turn it on. Turning it on authorises us to buy a further minute pack for you, without asking you at the time, whenever your available minutes fall below the threshold you set. We charge no more than the spend capyou set — the most we may charge this way in any one-month period — until you turn it off or we do.

Before you turn it on we show you the pack it buys, the threshold that triggers it, and the cap. That information applies to every pack bought under automatic top-up until you change those settings or turn it off. Turning it on is your express consent to each purchase they describe, and your request for us to start supplying those minutes straight away, so the proportionate rule in Consumer rights applies to a pack bought this way. You can turn it off, or change those settings, at any time, and the change applies to purchases not yet made.

A top-up can be charged while a session is running, and minutes are added only once the payment succeeds. We will not charge above your spend cap; if the cap is reached, a payment fails, or we cannot sell you that pack, the balance is not topped up and you owe nothing for it. Minutes bought this way are extra minutes and Extra minutes applies to them, including the cooling-off right. We may switch automatic top-up off after a declined payment.

5. Closing your account

If you hold the account, you may close it at any time from your account settings. Closing works like cancelling a subscription: auto-renewal stops and you keep access to what you have already paid for until the end of the period you are in, or immediately if you have no active subscription. The account then closes.

Before the account closes you can cancel the closure, and your subscription carries on as it was before you closed. You may also reopen your account within 30 days of closure, which restores your access and any unused balance; the subscription ended when the account closed and is not reinstated, so you subscribe again. If you do not reopen, the session content and guest contact information attached to your account are deleted as described in Deletion and return, of the Data Processing Terms, and any extra minutes you have not used are forfeited — the one exception to Extra minutes being kept when access ends.

Your account and its billing records are then kept as Retention, of the Privacy Policy describes, so that we can settle disputes and security questions.

An account with no active subscription and no recorded use for 12 months may be closed by us in the same way, after we have told the account owner and billing contacts by email at least 30 days beforehand.

6. Consumer rights (United Kingdom)

If you are a consumer — the test is in Who these Terms apply to — nothing in these Terms excludes or limits your statutory rights under the Consumer Rights Act 2015 or other consumer law.

For a distance contract for the paid Service, consumers have a 14-day cooling-off right under the Consumer Contracts Regulations 2013, running from the day the contract is entered into and ending 14 days after that day. It applies to a subscription and to a one-off minute pack alike — each is its own contract with its own 14 days. Starting Pay as you go or a free trial creates no paid obligation: the clock runs from the paid contract, not from sign-up.

You exercise that right by a clear statement that you want to cancel; you do not have to give a reason. Send it to hello@parlabase.com, or use any cancellation control we provide on that purchase. If you send it electronically, we will acknowledge it without delay on a durable medium, typically by email.

We will refund what you are owed without undue delay, and in any event within 14 days of the day we receive your cancellation notice, using the same payment method unless you expressly agree otherwise.

When you subscribe or buy a minute pack you ask us to start supplying straight away, inside the 14 days. If you then cancel within the 14 days, you pay for what was supplied up to your cancellation and we refund the rest.

Model cancellation form

You do not have to use this form; any clear statement will do. If you prefer it, copy it into an email to hello@parlabase.com and say which plan or minute pack you are cancelling.

7. Host responsibilities and content

As a host, you are solely responsible for:

• the audio and other content you transmit through the Service, including any speech your equipment captures;
• compliance with copyright, publicity, and other third-party rights in what is spoken or played into the Service; and
• your use of the Service in regulated settings (for example worship, education, or public events) under rules that apply to you.

What you must have in place under data protection law is in What you are responsible for, of the Data Processing Terms.

You grant WEYD a worldwide, non-exclusive, royalty-free licence to process the audio, text, and related data you submit, solely to provide, maintain, and secure the Service. What we may and may not do with session content is set out in Processing only on your instructions, of the Data Processing Terms.

Between you and us, you retain all rights in the speech and materials you provide, subject to the licence above.

8. Guests

Guests join without an account. We allow guest access on condition that a guest does not disrupt sessions, scrape or redistribute content unlawfully, or misuse join links or codes, and we may withdraw it where that happens. The host controls the session and is responsible for what is transmitted in it.

9. Acceptable use

You must not (and must not allow others to):

• use the Service unlawfully or for unlawful content or activity;
• transmit content that is defamatory, harassing, hateful, or that infringes others’ rights;
• use the Service for emergency or life-critical communication (see AI, accuracy, and no professional advice);
• attempt to reverse engineer, decompile, or extract source code or models except where non-waivable law allows, or probe, scan, or test vulnerability of the Service except with our prior written consent;
• interfere with or disrupt the Service, accounts, or other users’ sessions, including by automated means that harm performance, except ordinary browser or assistive technology use;
• circumvent plan limits, trial restrictions, or security or billing measures; or
• resell or sublicense the Service, or make it available to others as a product competing with it, without our written agreement — running sessions on behalf of a venue or client is permitted.

We may investigate a suspected breach of these rules, and may suspend or end access because of one. Suspension and termination explains how we do that and what you are entitled to first.

Reporting a session

Anyone can report a session to us — a host, a guest, or someone else present — by emailing hello@parlabase.com with the session code, roughly when it happened, and what the problem is. You can report a session at any time, whether or not it is still running. We review every report and act where we find illegal content or a breach of these Terms. If the session is still live, say so, because we can act on it directly; what we can review afterwards depends on what the Service holds for that session (Privacy, data protection, and what is kept).

Where we find illegal content in a live session we act quickly. That can include ending the session, withdrawing the join code, and suspending the host’s account, and we may pass account and contact details, and the fact of a report, to the police or another authority where the law requires it or where we judge it right. We disclose the content of a session only where we are legally compelled to (Processing only on your instructions, of the Data Processing Terms). Suspension and termination covers what happens to a suspended account.

10. AI, accuracy, and no professional advice

The Service uses automated speech recognition and machine translation. Output may be incomplete, delayed, mistranslated, or incorrect. Quality depends on audio quality, language pair, accents, overlapping speech, network conditions, and other factors outside our full control.

Parlabase is not a substitute for professional human interpreters, translators, or advice in legal, medical, safety-critical, or other high-stakes contexts. You must apply independent judgement before relying on any translation.

11. Intellectual property

The Service, including software, branding, documentation, and design, is owned by WEYD or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal or event-related purposes during your subscription, trial, or other permitted access period.

You must not remove proprietary notices or use our names or logos except as needed to refer to the Service fairly, or with our prior written consent.

12. Privacy, data protection, and what is kept

How we handle personal data, including what we store on your device, is in our Privacy Policy.

When you run a session, the speech we process and the text we make from it is personal data that you control and we process on your behalf, under our Data Processing Terms.

Before deciding what may be spoken into a session, read Sub-processors, of the Data Processing Terms: a speech recognition provider may retain what it receives and use it to improve its own models.

The Service is built for live translation, not for making a record, and does not record session audio. A transcript of the session is kept, under your control, until you delete it — Annex 1, Retention, of the Data Processing Terms states what we undertake — so check it before relying on the Service to keep a record of what was said, or not to keep one.

13. Availability, changes, and support

We aim to keep the Service available and useful but do not guarantee uninterrupted or error-free operation, which maintenance, failures, third-party outages or force majeure events may affect. Unless we agree a written service level agreement, no uptime commitment applies.

We may change, suspend or withdraw features only for one of the reasons in Changes to these Terms, and we will give you reasonable notice before a change that materially reduces what your plan does. If you are a consumer and it takes effect during a period you have paid for, you may cancel and we will refund a pro-rata amount for the unused prepaid time. If we discontinue the Service entirely for paying customers, we will refund the unused part of any prepaid period and the unused extra minutes you hold, unless the law requires more.

A third party’s own service that you use alongside Parlabase is governed by its own terms; we remain responsible to you for the Service.

Support is offered at hello@parlabase.com on a commercially reasonable basis.

14. Suspension and termination

You may stop using the Service at any time; Cancellation covers paid arrangements. We may suspend or end your access if you materially breach these Terms, if we are required to by law, or if your use creates a risk of harm to the Service, to other users, or to third parties.

If you are a consumer, we tell you the reason and give you a reasonable opportunity to put the problem right first. We may skip that where the breach is serious or unlawful, has already been raised and repeated, or waiting would risk harm to someone. Where we end a paid arrangement for a reason that is not your fault, we refund the part of what you have paid that covers time or minutes you have not used. None of this affects your right to end the contract yourself, or your statutory rights under Consumer rights.

If you are a business user, we may suspend or terminate access immediately in the circumstances described above, without first giving you an opportunity to put it right.

On termination, your right to use the Service ends (subject to any paid period remaining after cancellation under Cancellation, unless termination is for your breach), and extra minutes are treated as described in Extra minutes. Terms that by nature should survive — including intellectual property, liability limits, indemnity, and governing law — do survive.

15. Disclaimers, liability, and indemnity

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or (for consumers) breach of rights that cannot be waived under the Consumer Rights Act 2015. Everything else here is subject to this paragraph.

If you are a consumer. We are responsible to you for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if, when the contract was made, both we and you knew it might happen. We are not responsible for loss or damage that is not foreseeable. Your Consumer Rights Act 2015 remedies, including repeat performance and a price reduction, remain available in full.

If you are a business user. We are not liable for: loss of profits, revenue, business, goodwill, or data; cost of substitute services; or any indirect, consequential, special, or incidental loss, whether arising in contract, tort (including negligence), or otherwise, even if foreseeable. Our total aggregate liability to a business user arising out of or in connection with the Service or these Terms in any 12-month period is limited to the greater of (a) the amounts you paid us for the Service in that 12-month period, or (b) £100.

Indemnity (business users)

If you are a business user, you will indemnify WEYD and its officers, employees, and agents against claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your content or audio; (b) your breach of these Terms; (c) your failure to obtain required consents or legal bases for processing speech at your events; or (d) your violation of law or third-party rights — except to the extent caused by our wilful misconduct or breach of these Terms.

16. Changes to these Terms

We may update these Terms. For material changes we will give reasonable notice before they take effect.

We change these Terms without asking you first only for one of these reasons:

• to comply with law or regulatory guidance;
• to respond to a security issue or to prevent misuse of the Service;
• to replace a third-party component or provider the Service depends on, or because such a provider changes its own service;
• because we have replaced a feature with one that does the same job;
• where a change is technically necessary and does not reduce what your plan does; or
• to make a change that does not disadvantage you, such as adding a feature or clarifying wording without changing its meaning.

The same reasons are the only ones for which we change the Service itself (Availability, changes, and support). A change does not alter the price or the plan limits of a period you have already paid for.

If you are a consumer, a material change binds you only if you agree to it, or if it takes effect from a renewal you had the chance to cancel before. If you reject a material change, you may cancel and we will refund a pro-rata amount for unused prepaid time. Where applicable law requires a different process, we follow that instead.

If you are a business user and do not agree to an update, you must stop using the Service and cancel any paid arrangement before the change takes effect.

17. General

These Terms, together with the Data Processing Terms, are the entire agreement between you and us about the Service and supersede prior agreements on that subject (except any separate written enterprise agreement we both sign, which prevails if it conflicts). If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale of assets. Notices may be sent to the email on your account or to hello@parlabase.com.

For consumers, information we gave you about the Service or about us that you took into account is a term of this contract (Consumer Rights Act 2015, section 50), and nothing here displaces it or limits our liability for misrepresentation.

Third-party rights. Nobody other than you and us may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. That does not affect any right a person has independently of that Act, including under data protection law.

Events outside our control. Neither of us is liable for failing to perform, or for delay in performing, because of an event beyond our reasonable control — for example a network or provider failure, industrial action, or an act of government. If such an event stops us providing the Service for more than 30 days, either of us may cancel and we will refund a pro-rata amount for the unused prepaid period and the unused extra minutes you hold. This does not apply to your obligation to pay for what has been supplied.

Complaints. Send complaints to hello@parlabase.com and we will deal with them as quickly as we can. Complaints about personal data have their own route and timescales, set out in the Privacy Policy.

18. Governing law and disputes

If you are a consumer. You can bring proceedings about these Terms or the Service in the courts of the part of the United Kingdom where you live — England and Wales, Scotland, or Northern Ireland — and we will only bring proceedings against you in those courts. These Terms are governed by the law of England and Wales, but if you live in Scotland or Northern Ireland you keep the protection of any consumer law of the part of the UK where you live that cannot be contracted out of.

If you are a business user. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.